Work Setup: Onsite; Location: Clark Global City, Pampanga

Work Schedule: TBD; must be flexible with any shifts

Note: Relocation assistance will be provided for candidates who are residing outside or far from Clark, Pampanga.

Qualifications:

  • Bachelor’s Degree, Technical Degree, or equivalent work experience
  • At least 2 to 4 years of desktop support experience.
  • Knowledge of mobile device configurations and troubleshooting
  • Experience installing, troubleshooting, and customizing Microsoft Office including Outlook configurations.
  • Experience troubleshooting workstation hardware issues.
  • Knowledge and experience with Active Directory.
  • Preferred Technical Knowledge: Windows OS (7,8.1,10), Windows Server, Apple OS, VMWare, Monitoring and Remote Management Tools.

Responsibilities:

  • Ability to handle diverse computing environments in a wide cross-section of business clients.
  • Analyze and document an unfamiliar client/server network environment while assessing the quickest path to resolution.
  • Perform rapid analysis of workstation-level incidents and consistently demonstrate the ability to determine the cause.
  • Sets client expectations appropriately throughout the troubleshooting process.
  • Utilizes appropriate software utilities, client’s Protect software, and vendor or application-specific tools to provide the fastest resolution of customer incidents.
  • Monitor the Remote Service Center (RSC) Service Board for newly created service tickets.
  • Prioritize tickets created.
  • Follow client’s best practices for escalating tickets to Tier 2 engineers.
  • Communicate steps taken during troubleshooting and resolutions through clear non-technical communication.
  • Demonstrate the correct level of urgency while resolving client incidents.
  • Resolution of incidents/requests related to, but not limited to the following: Mail Application/Office 365 issues.
  • Client/Server Connectivity issues (per SOP).
  • Time Sensitive and VIP Workstation incidents.
  • File Restores.
  • Remote Access incidents (Citrix and Terminal Services).
  • Password Resets.
  • Networked Printer Issues.
Company: Managed Services domain
Employment Type: Permanent
Job Location: Pampanga
Salary: Open

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